Bilingual Product Support Specialist, English/French

3 days ago

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CapIntel

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💰 $11M Series A on 2022-06

Description

• Educate and support customers using the wealth and asset management platform in French and English. • Respond to all front-line initial customer inquiries through Zendesk. • Escalate customer issues to appropriate internal party. • Participate in regular training on products and services. • Record all issues and resolutions along with feedback in Jira. • Assist in creating content for the help center in both languages. • Assist in delivering group training to customers.

Requirements

• Professional working proficiency of French and English. • Customer facing experience with a top priority on end-user satisfaction. • Proven resourcefulness and troubleshooting ability. • Demonstrated ability to work cross-functionally. • Working knowledge of Microsoft Office, Slack, Jira, Zendesk, and Salesforce. • Bonus: Investment Funds in Canada Certification; Canadian Securities Course; Finance or Business degree; experience in FinTech or at a large bank.

Benefits

• Comprehensive benefit package available from day one. • Generous flex credits for personal coverage. • Competitive vacation days, life-care days, and company holidays. • Professional growth opportunities with onboarding success plans. • Inclusive workplace that celebrates individuality.