Customer Care Specialist, Bilingual

2 days ago

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Consiglio Nazionale delle Ricerche

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Notizie, eventi, comunicati, immagini dal Consiglio nazionale delle ricerche, il più grande Ente di ricerca italiano

scienze biomediche • Scienze bio-agroalimentari • Scienze fisiche e tecnologie della materia • Scienze chimiche e tecnologie dei materiali • Ingegneria

5001 - 10000

Description

• Customer Care Specialist plays a vital role in growing talent at Lush • Communicate with customers through various channels, including phone, chat, text, and email • Mainly focusing on the North American customer • Handle customer feedback and answer questions using trained methods and tools • Assist customers with digital orders • Provide information and recommend products • Increase digital conversion through effective recommendations • Investigate lost packages with transport partners • Process returns • Follow and promote all company policies, guidelines, procedures, and expectations • Maintain the safety and security of customer information • Meet and exceed service levels and departmental goals

Requirements

• Must be fluent in both French and English • Written and verbal fluency in the French language • Ability to identify and assess customer needs and resolve issues with a customer-first approach • Stable and reliable private home internet connection in the rare situation remote work is required • A room to work in behind a closed door if you live with other people is required • Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions • Exceptional organizational skills with an impeccable attention to detail • Reliable, consistent attendance, punctual, and dependable • Open availability and flexible to work evenings and occasional weekends, overtime, and holidays • Ability to maintain a positive attitude, remain engaged in your work, and lead by example • Great team player, as well as self-motivated and proactive • Fluid and flexible to continuous improvement changes within the department • Strong oral and written communication skills with perfect spelling and grammar • Excellent computer skills; tech savvy with the ability to navigate multiple screens and programs • Post-secondary education • Contact center experience • Accustomed to working in a highly seasonal, high-pressure environment