Certn isn’t a background check provider with a tech department, it’s a tech-first leader innovating every part of the background screening process. Certn is changing background screening globally by offering the easiest-to-use platform, checks in 200+ countries and territories, free 24/7 customer support, and fast and compliant results. Trusted by 10,000+ clients, Certn helps businesses manage risk, stay compliant, and hire faster—all while delivering candidate experiences that help them stand out.

Certn

Customer Success

Client Success Manager driving strategic initiatives at Certn, a background screening firm.

• Develop and implement strategic account plans for assigned clients to drive long-term success.
• Identify upsell and cross-sell opportunities through an understanding of client needs.
• Serve as the primary point of contact for escalated client issues, ensuring timely and effective resolution.
• Advocate for client needs within the organization and collaborate with internal teams to address challenges.
• Analyze client data and industry trends to provide strategic recommendations for client success.
• Prepare and present regular business reviews to clients, highlighting performance and growth opportunities.
• Give input into and implement strategies to improve customer retention rates.
• Identify and address factors that may contribute to client churn.
• Identify and track cross-selling and upselling opportunities within the existing client base.

Client Success Manager 

Product Manager

Seeking a Product Manager for Certn's UK division, focusing on product strategy.

• Define and prioritize product requirements and user stories
• Conduct market research and gather customer insights
• Drive the entire product development process from concept to launch
• Collaborate with cross-functional teams to ensure successful product launches
• Define and track product performance metrics for success measurement

Product Manager (Contract)

General Counsel

Ensure privacy compliance and data protection for global technology company Certn.

• We’re looking for a Senior Counsel, Privacy who will report directly to our VP, Corporate Affairs & General Counsel.
• Responsible for ensuring that Certn's products and services align with all privacy and data protection regulations across all markets, including GDPR, CCPA, and PIPEDA (and CPPA).
• Develop and implement a comprehensive compliance strategy that aligns with Certn's objectives and ensures adherence to applicable laws, regulations, and industry standards.
• Conduct privacy impact assessments (PIAs) to identify potential privacy risks; and recommend measures to mitigate them and ensure ongoing compliance with privacy standards.

Remote Jobs at Certn

Certn

Client Success Manager

Certn

Product Manager (Contract)

Certn

Senior Counsel, Privacy

Certn