Senior Customer Service Coordinator - Premium Retail Queue

5 days ago

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Logo of Capital One

Capital One

Capital One is a financial services company that specializes in credit cards, banking, and loans. Committed to innovation, Capital One combines technology and data-driven strategies to enhance customer experiences and improve its banking services. The company also emphasizes diversity, inclusion, and a collaborative work culture while providing a wide range of job opportunities in various fields including finance, technology, and customer service.

Business Banking

10,000+ employees

๐Ÿฆ Banking

๐Ÿ’ธ Finance

๐Ÿ’ณ Fintech

๐Ÿ’ฐ Post-IPO Equity on 2023-05

๐Ÿ“‹ Description

โ€ข Provide the best of customer service in a remote role with Capital One โ€ข Listen and understand the customerโ€™s needs; problem solve to deliver exceptional experiences โ€ข Advocate for customers and guide associates to resolve customer concerns โ€ข Investigate customer issues and implement process improvements

๐ŸŽฏ Requirements

โ€ข High school diploma, GED or equivalent certification โ€ข At least 3 years of customer service or call center experience โ€ข At least 1 year experience using Google Suite or Microsoft Office โ€ข At least 4 years customer service or call center experience (preferred) โ€ข At least 1 year experience working in the financial industry (preferred)

๐Ÿ–๏ธ Benefits

โ€ข Day 1 coverage for Medical, Dental, Vision and Prescriptions โ€ข Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support โ€ข 401K and Stock Purchase Plan โ€ข Flexible schedule options, paid time off, paid training and development, tuition reimbursement and backup childcare

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