Senior Manager - Operations, Customer Service

March 24

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $140k - $186k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Greenlight

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Greenlight is a financial technology company dedicated to providing financial literacy tools and experiences for families, particularly focusing on children and teens. It offers a debit card specifically designed for kids, supported by an app that allows parents to monitor spending, automate allowances, and set savings goals. Greenlight facilitates a comprehensive learning experience by incorporating chores management, investing opportunities, and a financial education game that teaches real-world money skills. It also includes safety features such as location sharing and driving alerts to keep families connected and secure. Through partnerships with banks, the app provides various customizable plans that encourage smart financial habits from an early age.

201 - 500 employees

Founded 2014

💳 Fintech

📚 Education

👥 B2C

📋 Description

• Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. • We proudly serve more than 6 million parents and kids with our award-winning banking app for families. • With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. • Kids and teens learn to earn, save, spend wisely, and invest. • At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. • It’s no small task, and that’s why we leap out of bed every morning to come to work. • You will lead our customer service operations across all our contact centers (Atlanta, Bacolod, and Bogota). • You will be responsible for the overall service delivery and performance of our call center operations. • You will lead the development of operational requirements across all our customer contact channels, as well as new product launches. • You will also execute on process improvements, performance management, and technology initiatives to deliver a world class customer service experience at an efficient cost within each part of our customer service funnel.

🎯 Requirements

• Minimum of 5-7 years of experience in operations, with demonstrated results leading a team at some point in your career • You’ve demonstrated an ability to develop, implement, and deliver a first class operations through performance management and process improvement in a dynamic and high growth business • You have a track record of being a hands-on problem solver and driving continuous improvement – you don’t just identify issues; you get in there and fix them • You have a high degree of self-ownership and accountability – you know mistakes will be made, but will do what it takes to resolve the issue • Mentor and develop direct reports through regular coaching that allows their strengths to shine • You can build a collaborative, results-oriented culture where team members are empowered to innovate and excel • You bring people along through excellent communication and cross-functional collaboration with stakeholders across departments • You are operationally diligent with a meticulous level of attention to detail • Skilled in monitoring and analyzing KPIs to track progress, identify areas for improvement, and drive operational excellence • You have a proven ability to make strategic trade-offs, and can effectively make the trade-off between short-term and long-term needs • An eagerness to learn industry trends and how new technologies can improve Greenlight’s customer experience

🏖️ Benefits

• Medical, dental, vision, and HSA match • Paid life insurance, AD&D, and disability benefits • Traditional 401k with company match • Unlimited PTO • Paid company holidays and pop-up bonus holidays • Professional development stipends • Mental health resources • 1:1 financial planners • Fertility healthcare • 100% paid parental and caregiving leave, plus cleaning service and meals during your leave • Flexible WFH, both remote and in-office opportunities • Fully stocked kitchen, catered lunches, and occasional in-office happy hours • Employee resource groups