Senior Production Support Specialist
December 5
Description
• Design and implement technology solutions to increase throughput and units-per-hour metrics • Lead the investigation and root cause analysis of issues that slow or stop production operations in Cart.com ’s fulfillment center network • Collaborate with Cart.com ’s software engineering team to design, test, and rollout new software capabilities throughout the fulfillment network. • Collaborate with sales and account management teams to represent the capabilities of the network to existing customers and prospects • Collaborate with solution architects to design software solutions or processes that can be effectively operationalized within facilities • Provide technical mentorship for new or junior members of the production engineering and support team and solution design • Participate in the teams on-call rotation
Requirements
• 5+ years in systems design, implementation, and operations of 24/7 production systems • 3+ years production support within distribution, fulfillment, logistics, or other environments with high daily volume. • Ability to write, troubleshoot, and optimize SQL statements and stored procedures against production databases • Familiarity with monitoring and managing cloud-based services, assessing system resources including memory, CPU utilization, I/O latency, and disk/storage capacity utilization • Ability to rapidly learn and troubleshoot third-party infrastructure software • Working knowledge of network protocols and server-to-server communication techniques to transmit and synchronize processes and data across distinct software platforms. • Ability to collaborate cross-functionally with software engineering, facilities operation, sales, client services, and finance
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