Canto
Canto is a platform that helps businesses find the right software solutions to enhance their operational efficiency and productivity. Since 1999, Canto has provided businesses with comprehensive tools and resources to evaluate software based on their specific needs, preferences, and industry requirements. With a focus on user reviews and independent research, Canto makes it easier for organizations to select software that best fits their goals and workflows.
Digital Asset Management • DAM • Professional Services • Metadata Design • Workflow Capabilities
Senior Manager, Customer Success Management
February 20
Canto
Canto is a platform that helps businesses find the right software solutions to enhance their operational efficiency and productivity. Since 1999, Canto has provided businesses with comprehensive tools and resources to evaluate software based on their specific needs, preferences, and industry requirements. With a focus on user reviews and independent research, Canto makes it easier for organizations to select software that best fits their goals and workflows.
Digital Asset Management • DAM • Professional Services • Metadata Design • Workflow Capabilities
📋 Description
• Lead and develop the Customer Success team. • Drive product adoption and customer value. • Establish and monitor success metrics. • Build scalable Customer Success processes. • Collaborate cross-functionally with relevant teams. • Manage escalations and drive resolution. • Develop and deliver customer training programs. • Foster a proactive and value-driven culture.
🎯 Requirements
• 7+ years of experience in customer success, account management, or related roles in a B2B SaaS environment. • 3+ years managing a team, preferably in customer success or similar post-sales function. • Track record of driving product adoption. • Proven success in leading initiatives to improve customer adoption, retention, and overall satisfaction. • Deep commitment to understanding customer needs and delivering value-driven outcomes. • Excellent verbal and written communication skills. • Ability to quickly learn and understand SaaS product features and workflows.
🏖️ Benefits
• Canto is an Equal Opportunity Employer. • Diverse and inclusive team environment. • Exciting and flexible growing company. • Learning by doing with opportunities for growth. • Hands-on impact contributing to success. • Supportive work environment with a close-knit team. • Transparency and open communication valued. • Respect for work-life balance.
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