Senior Customer Success Manager - IAM - IGA

March 12

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote ⛰️ Colorado – Remote ☕ Washington – Remote

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Saviynt

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Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

Data Access Governance • SoD Monitoring & Remediation • Continuous Controls Monitoring • RBAC / ABAC Policy Management • Infrastructure Access Security

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

📋 Description

• Saviynt is an identity authority platform built to power and protect the world at work. • The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. • The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. • In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. • Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.

🎯 Requirements

• Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. • Tenacious desire to see customers succeed and thrive. • Previous experience within a customer success role within a SaaS organization. • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. • Experience in process improvement, decision-making, planning, analysis, and service excellence. • Available to customer sites, as needed (up to 50%)

🏖️ Benefits

• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials