Conduit
Conduit is a comprehensive rollup platform that offers everything needed to customize, deploy, and scale decentralized applications and ecosystems. It features the G2 Sequencer, which is touted as the world’s most powerful sequencer, providing high performance and capacity. Conduit supports features like account abstraction, reliable randomness through VRF Oracles, and the deployment of Bridged USDC. It serves a marketplace of 3rd-party apps and offers solutions for decentralized exchanges and onchain gaming. Conduit's managed infrastructure aids users in securely building and scaling their projects with production-grade support.
Customer Success Lead
March 11
Conduit
Conduit is a comprehensive rollup platform that offers everything needed to customize, deploy, and scale decentralized applications and ecosystems. It features the G2 Sequencer, which is touted as the world’s most powerful sequencer, providing high performance and capacity. Conduit supports features like account abstraction, reliable randomness through VRF Oracles, and the deployment of Bridged USDC. It serves a marketplace of 3rd-party apps and offers solutions for decentralized exchanges and onchain gaming. Conduit's managed infrastructure aids users in securely building and scaling their projects with production-grade support.
📋 Description
• Own the entire post-sales experience, including our onboarding program, adoption, renewals, and identifying expansion opportunities. • Manage our portfolio of enterprise and digital-first accounts. • Collaborate with Sales to expand revenue through upsells, cross-sells, and custom product offerings. • Provide feedback to Product on key customer requirements, influencing product roadmap priorities to enhance the customer experience. • Act as the voice of the customer by providing insights to Product, Sales, and Engineering teams.
🎯 Requirements
• 5+ years in Customer Success, Account Management, or similar roles, preferably in B2B SaaS or infrastructure. • You have owned or helped with scaled forms of customer success. • You’re an experienced startup operator and have success and failure stories you’ve learn from along the way. • Experience managing both large enterprise accounts and setting up smaller digital-first accounts management processes. • Proven track record of driving renewals and expansion revenue across a portfolio of accounts.
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