Senior Customer Success Specialist

March 11

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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PenLink

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PenLink stands at the forefront of digital intelligence, offering comprehensive solutions tailored for law enforcement, national security, and defense sectors. With a history spanning over three decades, our expertise lies in seamlessly integrating open-source intelligence with judicially obtained digital evidence.

Digital intelligence • AI-powered analytics • Software development • Law Enforcement • Defense

201 - 500 employees

📋 Description

• Penlink, the leading authority in digital intelligence, offers comprehensive solutions tailored for law enforcement, national security, the defense sector, financial institutions, and enterprises. • The Senior Customer Success Specialist will own the full lifecycle of client relationships, from onboarding through to ongoing satisfaction and retention. • Focus on Department of Defense and Intelligence Community clients and serve as a trusted advisor. • Collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.

🎯 Requirements

• 7+ years of experience working for or with US DoD organizations • Active Top Secret Security Clearance required • Ability to manage complex customer issues and resolve escalations • Advanced open-source intelligence knowledge and/or industry experience • Support complex, high-value, or marquee accounts • Develop one-to-many content for use across larger org, including webinars, training materials, case studies, and white papers • Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized • Proven technology skills including experience utilizing open-source intelligence software for a variety of workflow, advanced problem-solving skills, and outstanding interpersonal abilities • Excellent written and verbal communication skills • Ability to document and share information internally • Ability to manage time and prioritize tasks effectively • Active team player, self-starter, and multitasker who can quickly adjust priorities • Strategic planning for Customer Success, including cross-team initiatives • Previous experience as a military intelligence analyst or officer required