Client Success Lead - Regulatory

March 7

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Propelus

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Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

HealthTech • GovTech • Continuing Education

201 - 500 employees

Founded 2001

📋 Compliance

⚕️ Healthcare Insurance

📚 Education

📋 Description

• Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations. • The Client Success Lead is responsible for the day-to-day management and operational success of a team of Client Success Managers (CSMs). • Ensure the team meets performance goals, maintains high levels of customer satisfaction, and effectively contributes to shared success of Propelus and its customers. • Collaborates closely with the Senior Director of External Affairs and Government Relations to elevate efforts to foster increased adoption rates nationwide. • Directly manage a small number of strategic customers. • Oversee the day-to-day activities of the Client Success team to ensure client needs are met. • Serve as the primary point of escalation for complex client issues and ensure they are resolved promptly. • Track and report on key performance indicators (KPIs) for the team, providing regular updates. • Work closely with sales, external affairs, product, and marketing to maximize impact for customers. • Recruit, mentor, and develop Customer Success Managers focusing on skill enhancement and professional growth. • Continuously evaluate and refine team processes to improve operational efficiency.

🎯 Requirements

• Bachelor's degree or equivalent relevant experience preferred. • 5+ years of experience in customer success, account management, or related roles, with at least 3 years in a team management capacity. • Proven ability to manage and motivate a team, driving high performance and customer satisfaction. • Strong collaboration skills, particularly in working with cross-functional teams and operational partners. • Exceptional communication skills, with experience managing client relationships and resolving complex issues. • Highly organized and detail-oriented, with strong problem-solving and decision-making abilities. • Proficiency with CRM platforms and customer success software. • Travel up to 10% of time may be required. • Experience in Healthcare and/or SLED SaaS is preferred.

🏖️ Benefits

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine! • Professional development allowance to help you grow in the ways that mean the most to you. • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent. • 401K with company matching, as well as financial planning education and resources. • Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. • Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.