Senior Customer Success Manager
5 days ago
🇺🇸 United States – Remote
💵 $129.5k - $240.5k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
Description
• Manage highly complex Fortune 500 customers • Ensure customers adopt and realize recurring value from Trellix products • Build success plans, establish critical goals • Design and execute a value roadmap • Act as voice of the customer internally • Drive continued value of products and services • Mentor Customer Success Managers
Requirements
• University degree or equivalent experience • 10+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles • Strong consulting and project management skills • Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company • Excellent in business and written and verbal communication skills • Experience using Salesforce, Gainsight and other customer relationships tools
Benefits
• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement
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