Senior Customer Success Manager

4 days ago

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 $35M Venture Round on 2000-04

Description

• The Customer Success Manager (CSM) is responsible for ensuring customers achieve their desired outcomes. • CSM will act as a trusted advisor, building strong relationships with clients to understand their needs and help them maximize the value of our products. • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors. • Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction. • Partner with Sales to help transition the account from Pre-Sales to Customer Success. • Identify risks to the customer achieving their desired outcomes and working with account teams on risk mitigation.

Requirements

• 8+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus • Ability to travel > 25% of the time • Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. • Strong customer orientation with the ability to manage complex projects and conflicting requirements. • Outstanding communication skills and ability to collaborate cross functionally • Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base • University degree or equivalent experience

Benefits

• Pension and Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement