Senior Customer Success Manager

2 days ago

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G-P

WebsiteLinkedInAll Job Openings

Compliance • Human Resources • International Business • Global Business Expansion • International Legal Expertise

1001 - 5000 employees

👥 HR Tech

📋 Compliance

☁️ SaaS

Description

•Manage all post-sales activity for G-P’s customers •Develop a trusted relationship with key customer contacts •Fully accountable for customer retention •Continually monitor and update customer health records •Develop deeply intimate knowledge of our customers’ business •Educates decision makers of assigned accounts on G-P’s value proposition •Establishes the competitive advantage by developing value-proposition presentations •Responsible for the "win-back" strategy for strategically selected former customers •Function as the “voice of the customer” •Proactively builds and maintains an intimate knowledge of G-P’s product landscape.

Requirements

•5-7 years of experience in Customer Success, Account Management, or another customer-facing role •Demonstrable experience in driving significant sustainable account growth. •Experience with project management, account business planning •Comfortable with technology •Assertive problem-solver and proactive relationship manager •Best-in-class communication and presentation skills. •Driven by passion for customers.

Benefits

•Generous paid parental leave •Flexible time off •Flexible spending accounts •Medical Insurance •Dental insurance •Vision insurance •Sabbatical after 5 years of service •And more.