Client Success Lead - Travel & Ticket Marketplaces

15 hours ago

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Affirm

WebsiteLinkedInAll Job Openings

eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Description

• Affirm is reinventing credit to make it more honest and friendly • Work with key online ticket marketplaces and travel partners • Set the strategic direction of partner programs • Build internal advocacy and understanding of Affirm platform • Implement initiatives to expand Affirm usage • Manage a portfolio of key accounts to develop business relationships • Encourage retention and growth with merchant partners • Analyze performance and recommend revenue-driving programs • Promote marketing best practices with partners • Share insights with stakeholders to drive strategy • Collaborate across teams to improve the Affirm offering

Requirements

• Bachelor’s degree with at least 5-7 years of enterprise customer-facing experience • Online ticket marketplaces and/or online travel industry experience and expertise a plus • Knowledge of e-commerce preferred • Excellent relationship management skills, with the ability to influence outcomes and navigate large, complex merchant organizations • Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) • Experience in managing cross-functional projects with a high attention to detail • Strong written and verbal communication skills • Excellent problem-solving and analytical abilities • Previous new business sales experience is a plus (not required)

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount