Freshpaint is a no-code customer data platform that detects customer clicks and actions automatically on your site, then sends the data to any tool in your tech stack using prebuilt integrations.

Freshpaint

Product Manager

Drive product strategy at Freshpaint for healthcare marketers supporting HIPAA compliance.

Define and own the product roadmap, aligning it with overall business strategy and customer needs.
Work with a team of product managers and collaborate closely with engineering and marketing to ensure seamless product execution.
Translate business goals into product strategy, prioritizing initiatives that drive maximum impact.
Conduct market research and stay ahead of industry trends to inform product development.
Drive customer-centric development by gathering feedback, analyzing usage data, and iterating on features.
Partner with senior leadership to deliver measurable product outcomes, fostering a culture of accountability and excellence.

Product Lead

Customer Success

Join Freshpaint as a Customer Success Engineer to empower healthcare marketers.

• Own leading and lagging indicators of success.
• Efficiently implement the Freshpaint solution alongside our customers, owning time to first value from the beginning to the end of onboarding.
• Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features.
• Maintain high NPS scores for both implementation and account satisfaction.
• Help customers navigate the data privacy world and Freshpaint’s offerings
• Concurrently manage 10-20 enterprise accounts totaling $2-4MM in annual recurring revenue (ARR).
• Achieve operational excellence.
• Ensure all communication and activities with assigned customers are consistently documented in our project management tool (Monday)
• Use Freshpaint effectively to measure customer product KPIs and run adoption analyses for customers.
• Continuously measure and communicate key metrics to peers and leadership.
• Own the onboarding journey throughout the entire engagement.
• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth.
• Understand and translate your customer’s goals into a defined implementation plan, and configure their Freshpaint subscription to satisfy their requirements.
• Collaborate with Engineering, Product, and Support teams to identify opportunities for product enhancements and solve product issues
• Become knowledgeable about healthcare data privacy.
• Have complete context on our product and become an expert in the larger healthcare data privacy space.
• Educate our customers on the value and associated positive business outcomes of the healthcare data privacy platform.
• Communicate technical concepts clearly. Convey sound data principles to a wide variety of audiences: marketers, product managers, data scientists, engineers, and VP/C-level executives.
• Form close relationships with our customers.
• Serve as the trusted technical advisor for key customer champions and executives including C-levels.
• Cultivate relationships with key customer roles from functional owners to senior management.
• Advocate for the best customer experience.
• Serve as the customer’s advocate to other Freshpaint resources in Product, Support, Engineering, Marketing, & Partnerships.
• Serve as the voice of the customer internally at Freshpaint by providing customer feedback to product, creating customer case studies with marketing, facilitating referrals for technical or services partnerships, or coordinating customer referrals for sales.
• Expand existing customers.
• Proactively identify where and how Freshpaint capabilities can deliver incremental business value.
• Work with Account Management to drive expansion opportunities with clear objectives, technical requirements, and action plans.
• Constantly iterate on our process.
• Be part of a growing team at Freshpaint and help inform our approach to our customer lifecycle processes.
• Work cross functionally and manage special projects internally to help Freshpaint scale as fast as possible.
• Contribute to our team growth by creating new content, playbooks, and processes for peers to use as winning strategies.
• Travel up to 20% of the time.
• Drive customer attendance to Freshpaint in person events and attend industry events to engage customer stakeholders.
• Visit customers onsite where possible for partnership reviews and relationship building.

Strategic Customer Success Engineer

Product Marketing

Drive marketing enablement and strategy for healthcare data governance solutions.

• As a Product Marketing Manager at Freshpaint, you will be a key driver in our marketing efforts, dedicated to developing and maintaining an ongoing enablement program that equips our internal teams with the tools and knowledge they need to excel.
• Your role will involve close collaboration with a strategic team to penetrate new verticals, while also working cross-functionally to ensure alignment with our business objectives.
• You will focus on creating compelling messaging and positioning, orchestrating meaningful product launches, producing impactful assets and collateral, and empowering our team to better understand and engage with our customers and the market.
• Your contributions will be essential in driving growth and expanding Freshpaint’s market presence.

Product Marketing Manager

• Own and evolve the existing Privacy Platform, focusing on our enterprise customers.
• Launch brand new marketing technology products for our ideal customer personas, utilizing the core Privacy Platform as the underpinning for each new product line.
• Talk to customers every day.
• Be a “full-stack” product manager - driving projects all the way from conception through launch.
• Do both market research and deep customer discovery in order to come up with new product opportunities.
• Work closely with cross functional teams to inform and execute on new development initiatives.
• Measure and evaluate the performance of your initiatives.
• Deeply understand our product and how customers use it - you will become an expert on this industry and on Freshpaint.
• Refuse to do anything besides win. You'll recognize the once-in-a-generation opportunity we have to win a market, and you'll execute so fast the rest of the company won't be able to keep up with you.
• Talk to customers. And make stuff that they want.
• This is not a typo. You will talk to customers.

Senior Product Manager

Account Manager

• Responsible for planning, implementing, directing, and administering all aspects of the human resources function for the Mid-Atlantic Region
• Provide day-to-day management of the Employee Relations team

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