Strategic Customer Success Engineer

17 hours ago

Apply Now

Receive Emails with Similar Jobs

Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

Description

• About Freshpaint. We help healthcare marketers promote access to care and safeguard patient privacy. • Our success is defined by the success of our customers. • We're looking for founding members of our Customer Success team. • Customer Success Engineers own touchpoints of the customer lifecycle. • Dive deep with customers to understand their data privacy journeys. • Collaborate with Engineering, Product, and Support teams to identify opportunities for product enhancements.

Requirements

• Previous experience and expertise developing, implementing, or managing digital solutions. • At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role. • Clear understanding of web technologies, analytics, and front-end development. • Experience implementing, onboarding, supporting, and troubleshooting platform configurations. • Working proficiency with tag management platforms like Google Tag Manager. • Working proficiency with HTML, CSS, and JavaScript. • Technical Proficiency & Stakeholder Alignment. • Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics. • Analytical & Operational Excellence. • Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions. • Effective Communication & Collaboration. • Exceptional oral and written communication skills, with the ability to work cross-functionally. • Team Collaboration. • Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills. • Passion for Customer Success. • Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues. • Ability to drive adoption and sell new product offerings and services.

Benefits

• Joining a high-growth venture-backed startup as part of the early crew. You will be employee #70-80ish. • Competitive compensation with generous, employee-friendly equity. We have a 10-year exercise window. • Freshpaint Fridays: Half-day Fridays. Every week. • Unlimited PTO, with a minimum requirement of 2 weeks per year. Plus various observed holidays. • 100% remote • Flex in-office if you want with $150 WeWork credits each month • 401k • Health, dental, and vision insurance 100% covered by the company (some states it’s 99% because laws). • Mental health benefits - therapy appointments and more covered by the company • 2 Treat Yourself Days per year: We'll pay you $100 to take a day off and do whatever makes you happy. The only catch is you have to share what you did with the rest of the team. • Generous parental leave • Paid Spotify • Health & Wellness benefit – gym membership or similar covered • Regular team offsites 2-4 times per year. We’ve been to Greece, Jackson Hole, Cabo, Santa Fe, California wine country, and Mexico City in the recent past. Ask us about the legendary Jackson offsites! • Ownership of your work, collaboration with a close team, and direct access to founders and what it’s like to build a startup. If you leave to start your own company, we'd love to be your first angel investors.