Customer Success Engineer

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Britive

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Identity Access Management • Zero Trust • CIEM • PAM • AWS

11 - 50 employees

🔒 Cybersecurity

💰 $20.5M Series B on 2023-03

Description

• Cloud security is becoming increasingly important as organizations are accelerating their cloud migration. • Britive is at the forefront of the emerging cloud security industry with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across cloud infrastructures, platforms & SaaS. • Our patent-pending technology is deployed at several large and Fortune 500 customers and we have repeatedly ranked among the hottest Cloud Security startups. • Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs. • Senior Customer Success Engineers function as cloud security product experts who identify customer requirements, match them with specific product features, help customers implement key features and document/report configuration as well as product defects. • You are responsible for responding to customer queries as subject matter experts in a timely manner and accurately via customer portal, and other channels available to our customers (phone, email, Teams). • You are passionate about cloud technology, have an aptitude for troubleshooting technical issues under defined time constraints and thrive at delivering great customer experiences. • You're looking for a chance to showcase your skills in a fast-paced startup culture and have an appetite for growth.

Requirements

• Experience in Technical Support Specialist and/or Services Engineering role. • Experience with Cybersecurity industry, IAM/PAM domain, and tools. • Bachelor’s degree in computer science or information technology. • Proficient in technical triaging and troubleshooting methods. • Experience using customer helpdesk solutions like Zendesk, project management solutions like Monday.com and JIRA/Confluence. • Clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure. • Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform and Python. • Passionate about working in a fast-paced startup culture. • Ability to multi-task and manage competing priorities. • Strong client-facing and communication skills. • Resourceful, self-learner and problem solver.

Benefits

• Work from anywhere in the US! We are fully remote (US only, other areas are subject to review). • Competitive compensation and meaningful equity • Medical, dental, and vision insurance • Paid parental leave benefits • 401k (U.S.) • Flexible + Unlimited PTO (U.S.) • Career development opportunities and paths • Home office and connectivity stipends • Team socials + Offsites