Technical Customer Success Manager

December 5

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ReadMe

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SaaS • Developer Communities • Developer Documentation • Developer Metrics • Personalized Support

51 - 200 employees

🔌 API

☁️ SaaS

🏢 Enterprise

Description

• At ReadMe, we’re committed to cultivating a diverse and inclusive workplace. • The Technical CSM is a perfect role for someone who has some technical expertise. • You’ll be the first point of contact, and will be able to answer front line technical questions as well as configuration and strategic best practices. • We're a small team of humans (and one owl) working together to do big things, and we’re growing. • Your role is to oversee a swift and effective implementation, partner with the customer to have a successful first year.

Requirements

• Excited about enabling the best possible API experience for thousands of companies, and even more users. • Passionate about working with others—you’d be collaborating with lots of new customers, and our Sales, Product, Professional Services, Support and Enterprise Engineering teams! • An outstanding communicator, very organized, and able to manage multiple projects at once. • Able to synthesize the scope of any project into an executable plan. • Experienced in being a strong advocate for a diverse range of customers. • Experienced in APIs, API users, and API documentation, and willing to become a technical expert in the ReadMe product and associated technologies like Git.

Benefits

• Unlimited PTO with a three-week minimum. • Fully covered medical, dental, and vision insurance for you, and 50% for your dependents. • A One Medical membership. • A wellness stipend for therapy of up to $350 per month. • A wellness stipend of up to $150 per month. • One-to-one donation matching of up to $1,000 per year. • Twelve weeks of paid parental leave after the birth or adoption of a child. • Work from home office stipend of $500. • For fully remote employees, a stipend of $300 per month is available for a co-working space. • Three offsite retreats per year to get together with coworkers and plan for the quarter ahead.