Customer Success Engineer

November 20, 2024

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Logo of CyCognito

CyCognito

CyCognito is a cybersecurity company based in Palo Alto, specializing in external attack surface management, automated security testing, and exploit intelligence. The company helps organizations understand how attackers might perceive their network, identify vulnerable assets, and mitigate potential security risks. With an emphasis on discovery, contextualization, active security testing, and prioritization, CyCognito provides enterprises with comprehensive visibility and strategies to protect their external assets. Founded by veterans from national intelligence agencies, CyCognito serves Fortune 500 companies like Colgate-Palmolive and Tesco, offering cutting-edge technology and innovative solutions to enhance cybersecurity posture.

attacksurface β€’ asset discovery β€’ cloud security β€’ cyber security threats β€’ vulnerability management

51 - 200 employees

Founded 2017

πŸ”’ Cybersecurity

🏒 Enterprise

Description

β€’ As a Customer Success Engineer (CSE) at CyCognito, you will be responsible for technical adoption and integration of our platform with our customers β€’ CSEs are technical experts with deep product knowledge that work with customers to support their efforts in adopting and integrating the CyCognito platform into their business and achieving their goals β€’ CSEs work closely and support the Customer Success Managers (CSMs) and their portfolio of customers

Requirements

β€’ 4+ years of experience in customer-facing role(s) ideally in a SaaS delivered model β€’ Experience in supporting multiple (complex) customer accounts β€’ Deep working knowledge and understanding of malware, exploits, operating systems structures and their associated behavior β€’ Deep knowledge and experience in cybersecurity / intelligence / network security based tools and products including, but not limited to, SIEM systems, firewalls, IPSes, DNS, WAFs and cloud infrastructure β€’ Excellent communication skills, including English both written and oral β€’ Ability to solve problems, resourcefulness and independence β€’ Ability to manage multiple and complex projects, priorities and deadlines β€’ Experience and confidence in speaking in front of partners and major customers β€’ Located in US or Canada

Benefits

β€’ Competitive salary with a performance-based commission structure β€’ Medical, Dental, and Vision Coverage β€’ 100% Paid Group Life and Disability Insurance (+Voluntary optional) β€’ Monthly health/wellness stipend β€’ Monthly Home WiFi / Cell Reimbursement β€’ 401K/Retirement β€’ Flexible PTO (and yes, we take our time off!) β€’ Professional development opportunities and career advancement pathways

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