Customer Success Engineer

19 hours ago

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CyCognito

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attacksurface • asset discovery • cloud security • cyber security threats • vulnerability management

51 - 200

Description

• As a Customer Success Engineer (CSE) at CyCognito, you will be responsible for technical adoption and integration of our platform with our customers • CSEs are technical experts with deep product knowledge that work with customers to support their efforts in adopting and integrating the CyCognito platform into their business and achieving their goals • CSEs work closely and support the Customer Success Managers (CSMs) and their portfolio of customers

Requirements

• 4+ years of experience in customer-facing role(s) ideally in a SaaS delivered model • Experience in supporting multiple (complex) customer accounts • Deep working knowledge and understanding of malware, exploits, operating systems structures and their associated behavior • Deep knowledge and experience in cybersecurity / intelligence / network security based tools and products including, but not limited to, SIEM systems, firewalls, IPSes, DNS, WAFs and cloud infrastructure • Excellent communication skills, including English both written and oral • Ability to solve problems, resourcefulness and independence • Ability to manage multiple and complex projects, priorities and deadlines • Experience and confidence in speaking in front of partners and major customers • Located in US or Canada

Benefits

• Competitive salary with a performance-based commission structure • Medical, Dental, and Vision Coverage • 100% Paid Group Life and Disability Insurance (+Voluntary optional) • Monthly health/wellness stipend • Monthly Home WiFi / Cell Reimbursement • 401K/Retirement • Flexible PTO (and yes, we take our time off!) • Professional development opportunities and career advancement pathways