Technical Customer Success Manager

November 29, 2024

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Unlayer (YC W22)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 Seed Round on 2022-04

Description

• Own and manage the full customer journey for Unlayer self-service subscribers. • Regularly check in with customers to anticipate and address their needs, provide usage insights, and ensure they are maximizing product benefits. • Build and maintain strong relationships with customers, ensuring their long-term success and satisfaction with the product. • Become a product expert, staying up to date with new features, integrations, and best practices to help customers get the most value. • Identify opportunities for upselling additional features or services based on customer needs and ensure renewal of contracts. • Work closely with product and engineering teams to ensure customer feedback is incorporated into product development and improvements. • Analyze and resolve complex customer issues, leveraging both technical and customer service skills to deliver timely solutions.

Requirements

• Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field preferred. • Proven experience in a technical customer success or account management role. • Exceptional communication and interpersonal skills. • Proven ability to manage and grow customer accounts. • Customer-focused with a passion for ensuring customer success. • Basic understanding of HTML, CSS, Javascript & SDK. • Understanding of Vanilla JS, Vue, Angular and React a plus. • Must be able to work between East Coast or Pacific Time hour.

Benefits

• Competitive market salary. • Annual increments and performance-based bonuses. • Comprehensive medical insurance for employees, spouses, and children. • Learning and development allowance. • Provident fund and EOBI. • Remote work • Health and Fitness Allowance. • Collaborative work environment with regular recreational activities such as monthly dinners and family events.