Technical Customer Success Manager

2 days ago

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Oden Technologies

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Machine-to-Machine Communications • Data Analytics • Internet of Things • Industrial Internet of Things (IIoT) • Sensor Analytics

11 - 50

Description

• Care about the mission of the product and company. • Are never satisfied with the way things are, but excited about the way things could be. • Embrace data and different technologies and want to see how they can work together. • Empathize with customer needs and enjoy novel ways of posing and solving their problems. • Live by transparent and scientific thinking. • You put in the work to find the best ideas with those around you. • Are happy to put on steel toe boots and hit the factory floor to work with the production manager. • As an Oden CSM, you will be our clients’ main point of contact and will build long-lasting partnerships to ensure overall success of their experience with Oden. • You will be responsible for coordinating all enablement for the client, helping them derive quantifiable value and adopt the most useful components of the Oden system in the context of their larger digital transformation journey.

Requirements

• 3+ years experience working in manufacturing on process optimization or digital adoption, either as a Consultant, Engineer, or Lean Expert, or as a customer success representative for a 3rd-party SaaS vendor • Technical degree in Engineering, Computer Science, or similar or equivalent experience • Experience in identifying process or logistical constraints and using analytics or statistical process control to alleviate them • Experience building close relationships with executives and engineers to understand their needs and see a solution through to completion • Curiosity and enthusiasm about technology • Exceptional communication skills • Strong project management and self-organization skills • Business management experience: operations management, engineering management or similar (Nice to Have) • An understanding of factory and manufacturing financials (Nice to Have) • Experience translating business problems into technical solutions (Nice to Have)

Benefits

• Measurable impact to the world and the chance to help real people - innovators, engineers, operators - produce more with less waste • Exposure to many tech disciplines, most of which are rapidly evolving. • A bridge between the physical and cloud worlds of tech. • Our platform unites big data visualizations with sensors, M2M tech, and heavy industrial equipment. • A platform that has the potential to evolve beyond what we have envisioned now. • Scientific and transparent thinking, for everyone involved. • Backing by world leaders of both industry and tech that will ensure long term growth and development for us.