Technical Customer Success Manager

October 20

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mParticle

WebsiteLinkedInAll Job Openings

Customer Data Management • Mobile Data Management • Customer Segmentation • Multiscreen Identity Resolution • Third-Party Data Enrichment

201 - 500 employees

Founded 2013

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

Description

• mParticle is looking for an experienced Technical Customer Success Manager to work with our top tier Enterprise customer base. • The Technical Customer Success Manager has a passion for making our customers successful as a trusted advisor. • They’re comfortable providing solutions that support our customers’ strategic objectives and guiding customers on how solutions should be instrumented. • Success in this role is defined by client adoption, retention and satisfaction.

Requirements

• A minimum of 5 years of experience in a customer-facing role that is technical - Technical CSM, Technical Account Management (TAM), Professional Services, Sales/Solutions Engineering • Technical exposure to SDK's and API's • 4 year undergraduate degree. • Extensive experience providing data driven solutions to enterprise customers • Proven track record in a consulting role and customer-facing environment. • Ability to break down technical concepts for a wide audience of different stakeholders. • Ability to set and execute on priorities within a fun and fast-paced environment. • Expertise in leading meetings with strong presentation skills. • Excellent collaborator, with the ability to engage across multiple teams to drive an outcome. • Desire to be a key player within a strong team focused on exceeding client expectations.

Benefits

• 100% company paid health care (medical, dental, vision) for employees enrolled in our baseline plan with affordable cost sharing options for your dependents. • If you’re enrolled in our high deductible plan, we fully cover your deductible through annual Health Savings Account contributions which are yours to keep. • A truly flexible work environment with unlimited vacation, 11 paid company holidays, and quarterly mental health reboot days. • Free mental health coverage through our partnership with BetterHelp which provides you and your dependents with unlimited counseling sessions. • An ownership culture where everyone receives stock options and can fully participate in mParticle’s success. • Parental leave for maternity (12 paid weeks) and parental leave for the supporting parent (6 paid weeks). • Generous wellness programs, learning and development opportunities, pet insurance for our furry family members. • Here at mParticle we embrace the differences that make us unique.