Technical Customer Success Manager

November 4

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Verato

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Identity Matching and Correlation • MDM (Master Data Management) • HIE (Health Information Exchange) • MPI (Master Patient Index) • SaaS (Software-as-a-Service) and Cloud

51 - 200

💰 $10M Series C on 2019-01

Description

• Verato is a high growth healthcare technology company focused on identity resolution. • They serve over 80 healthcare brands providing trusted views of patients, providers and customers. • The Technical Customer Success Manager ensures customers achieve their goals using Verato's solutions. • The role focuses on developing customer relationships and retention strategies.

Requirements

• Required: Bachelor's degree in a related field • Required: 3-5 years of experience in technical customer success positions • Experience working with brand image and promoting value through customer experience • Account Planning and Strategy: Developing and maintaining strategic plans for each client account to maximize revenue opportunities, foster growth, and achieve mutual goals. • Contract Negotiation and Renewal: Negotiating contract terms and pricing with clients, as well as managing contract renewals and extensions. • Sales and Revenue Generation: Identifying upsell and cross-sell opportunities within existing accounts to increase revenue and profitability. • Market and Competitor Analysis: Monitoring market trends and competitor activities to identify potential threats or opportunities for account growth. • Risk Management: Identifying potential risks associated with client accounts and implementing strategies to mitigate them. • Self-starter with exceptional organization skills and ability to communicate and foster positive business relationships • A baseline of SaaS technical skills and a technical growth mindset to support customer relationships and promotion of solutions as they grow. • Demonstrated customer trustworthiness and being responsible and accountable for customer success • Experience in leading teams as an individual contributor and ensuring best practices and the best of Verato is exercised at all times. • Ability to establish and achieve milestones keeping all team members on task continuously • Experience analyzing and optimizing existing processes and contributing ongoing improvements of Customer Success playbooks • Ability to acquire deep understanding of customers concerns and thoughts regarding the use of products, how it brings value to their organizations, and the ability to troubleshoot as needed • Experience and/or demonstrated knowledge of healthcare applications such as EMRs, Integration Engines, and Population Health / Analytics • A result-oriented, driven, positive attitude, that takes ownership about quality. • Willingness to jump into projects and complex environments to make sense of ambiguous details in multiple domains. • Experience in project management, presentation, communication, and persuasion skills to influence internal and external stakeholders. • Preferred: 2+ years in a primary account management role (i.e. senior customer success, technical account management, technical sales or enterprise sales) • Experience with Master Data Management (MDM) or Enterprise Master Patient Index (EMPI) technologies and implementations • Experience with analytics and reporting skills is a plus (KPIs, dashboards, etc.) • An understanding of the healthcare industry, desire, and to be part of a team that is transforming healthcare