Technical Onboarding Manager

October 25

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Recast Software

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Information Technology • Systems Management • Configuration Manager • Microsoft Endpoint Manager • Microsoft Intune

51 - 200

Description

• About Recast: • Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support users and devices. • Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. • About the Role: • We’re looking for a customer-facing Technical Onboarding Manager to own the first step on the road to each customer’s success. • By leading our customers through their onboarding journey to include handing off a customer with Sales, running the onboarding meetings, providing technical guidance to highly-technical customers, solving customer’s implementation questions, and making sure that the environments of existing customers are well-maintained, you will be an integral part of the customer experience at Recast. • The ideal candidate is an empathetic communicator that loves to get into the technical weeds and deeply understand Recast’s products and the customers’ environments; you’re happy to go down rabbit holes but know that driving customer value is the number one priority.

Requirements

• 2+ years of experience in a technical customer-facing or internal service role. • 2-5 years of relevant work experience with systems administration using Microsoft's Endpoint Management services including hands-on deployment experience with SCCM/ MECM and/or Intune. • Strong working knowledge of the Windows desktop and server operating systems. • Strong knowledge of complex enterprise network environments and infrastructure and knowledge of the day-to-day world of Configuration Manager, Intune, and Microsoft tools used by IT teams to manage these environments. • Strong attention to detail and a commitment to delivering high-quality work within defined timelines.

Benefits

• The salary range for this position is $80,000-$110,000. • Additionally, cash compensation for this role includes 7.5% annual discretionary bonus potential. • Medical, dental, and vision • FSA or HSA with company contributions • Employer paid STD, LTD, AD&D and life insurance • 401k with 4% employer match • Work-life balance, flexible time off, and remote work options • Parental leave