Technical Customer Success Manager

4 days ago

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PostHog

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analytics • open source • product analytics • product • data

11 - 50

Description

• Help us to increase the number of successful products in the world! • We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones. • Interview process: 5 stages across 2-3 weeks: 1) 30min call with Coua (Talent Partner), 2) 30min call with Simon(CSM Lead), 3) 30min call with Tim, cofounder,, 4) PostHog SuperDay (paid day of work). • We help developers build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. • You’ll be the face of PostHog for ~50 paying customers in the $20-$100k ARR range. • It’ll be your responsibility to ensure that both types of customers stay with us. This means doing things like: Building relationships with the users so that you know who the key people in each company are. • More broadly, you’ll need to keep an eye product usage and revenue data to ensure that your customers' health doesn’t move into the red, and be proactive in resolving things if it does.

Requirements

• Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively. • Able to work at scale - you'll have around 50 customers to manage so need to prioritize effectively. • You’re able to go deep on understanding the product. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. • Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines. • You’ve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.

Benefits

• Generous, transparent compensation and employee-friendly equity in PostHog • Unlimited time off with a 25 day minimum (in 2021 the team on average took 32 days off) • Private medical insurance, including dental and vision (US and UK only) • Pension/401k contributions (4% matching) • Generous parental, bereavement and child loss leave • Training budget and free books • $200/month budget towards co-working or café working and $500/month for team socials • Spill mental health chat • $100/month budget to provide support to open-source projects • We'll be your first investor • Regular team off-sites (we went to Aruba in March) with carbon offsetting for work travel