Customer Success Engineer

5 days ago

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Quantum Metric

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Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000

💰 $200M Series B on 2021-01

Description

• Quantum Metric's number one objective is happy people, diverse and inclusive culture. • Passionate about empowering our people to become the best version of themselves. • Hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings. • Passionate about the connections built with our customers. • Support a portfolio of clients and manage the technical details of their implementation and growth.

Requirements

• Past experience developing, implementing, or managing digital solutions. • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred • Experience with web technologies, analytics, front-end development, and best practices for UX/UI • Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus • Must exhibit proficiency in JavaScript development. • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf • Expert knowledge of browser developer tools to test scripts & diagnose issues • Familiarity with the page load lifecycle & techniques for performance optimization • Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients • Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment. • Excellent verbal and written communication skills with exemplary presentation skills. • Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical • 10% travel

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD • Healthy Rewards – Discount Programs • Calm App access • 401k and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognitions programs • Robust onboarding and training program • One-time stipend for work at home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)