Commercial Customer Success Engineer - Public Sector

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Procore Technologies

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Construction Software • Construction Project Management Software • Online Project Management Software • Web-based Construction Management Tools • iPad for Construction

1001 - 5000

Description

• Drive the success of Procore’s Public Sector Commercial customers • Manage a book of customers and serve as a product champion • Improve the lives of construction customers by connecting them on a global platform • Help organizations understand best practices around construction technology and solutions • Work in a highly collaborative, creative, and driven environment • Provide clients with recommendations on maximizing Procore technology value • Partner cross-functionally with Sales, PS, Support, Product, and Marketing • Make data-driven recommendations based on customer analytics and industry best practices • Craft value-based presentations addressing customer business problems • Provide product roadmap and release updates to customers • Participate in product demonstrations and coordinate technical resources • Serve as a technical account manager with high-level responsiveness • Foster a positive team culture by mentoring fellow Procorians • Collaborate to develop best practices and drive Procore’s evolution • Develop mastery of Procore products and industry best practices • Up to 50% travel to client sites and events

Requirements

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred • 3+ years of Customer Success, Professional Services, Technical Pre-Sales experience working with Public Sector customers; 1:many scaled Customer Success experience a plus • 3+ years of Public Sector Construction industry expertise preferred • Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects • Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data • Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus • Understanding the construction industry across different verticals (general contracting, owner rep, etc.) is a plus • Previous experience as a construction Project Director, Project Manager, Project Finance Manager, Estimator, or Project Engineer preferred • A positive energy source in a fast-paced, diverse, forward-looking environment

Benefits

• Generous paid time off • Healthcare coverage • Career enrichment and development programs