Customer Success Engineer

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Health Gorilla

WebsiteLinkedInAll Job Openings

Healthcare IT • Clinical Network • BigData Analytics • Data Aggregation • DICOM

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏛️ Government

💰 $50M Series C on 2022-03

Description

• Customer Engagement: Partner with the sales team during the pre sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs. • Implementation: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions. • Technical Support: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other Healthcare-related data exchange protocols. • Customer Training: Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows. • Project Coordination: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience. • Product Feedback: Gather and communicate customer feedback to the development teams to help shape future product enhancements.

Requirements

• 5+ years of experience working in healthcare IT, customer success, or a related role. • Experience working with RESTful and/or SOAP APIs to integrate and automate workflows • Knowledge of Internet Security protocols and implementations, including TLS, mutual TLS, OAuth, IPSEC, and SFTP, • Experience with Project Management • Strong knowledge of healthcare data standards, including HL7 v2, FHIR, IHE, and CDA. • Experience with Mirth (or other integration engines) is a plus. • Proven ability to work with both technical and non-technical stakeholders. • Excellent communication and interpersonal skills to build trust and rapport with customers. • Ability to manage multiple projects and priorities in a fast-paced environment. • Problem-solving mindset with a focus on delivering customer value.

Benefits

• Discretionary bonus eligibility • New hire stock option grant • 401(k) plan with discretionary annual matching • Medical, dental, and vision insurance • Short-, long-term disability, life insurance, and mental health & wellness support • Unlimited PTO plus 12 Holidays • Paid parental leave (up to 12 weeks) • Monthly stipend for phone and internet • Stipend for home office equipment (we provide the laptop) • Annual learning & development reimbursement