Customer Success Engineer

December 14

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UpMetrics

WebsiteLinkedInAll Job Openings

data analytics • community • foundations • data visualization • impact measurement

11 - 50 employees

☁️ SaaS

🤝 B2B

🤝 Non-profit

Description

•With a vision to build a data-driven ecosystem that drives resources to impact, UpMetrics empowers organizations with the knowledge and the tools to accelerate the impact of their mission. •The Customer Success Engineer role combines relationship management, project management, client advocacy, and advanced data support to ensure that our clients realize the full value of the UpMetrics platform and services. •This position is full-time, remote. There may be occasional travel to partner/stakeholder locations, as well as internal company meetings.

Requirements

•Previous experience in client-facing roles (strategic partnerships, technology consulting, professional services, customer success management, or account management) •Previous experience in data analytics or similar data and technology roles •Demonstrated ability to build strong relationships with diverse stakeholders at all levels •Excellent project management and communication skills •Quick learner, able to fully grasp high-level concepts as well as technical details •Adaptable, comfortable with ambiguity and execution-oriented •Readiness to help test and improve team processes •Highly self-motivated and able to own multiple projects (internally and externally) in a fast-paced environment while working remotely •Experience with CRM and project management tools (Salesforce, Asana, etc.) •Solid understanding of change management, especially when it comes to data flows •Previous experience working with analytics tools or visualization platforms such as Tableau, PowerBI, or Google Charts •Ability to write and read basic code in Python and SQL •Patient approach when explaining new concepts, and an ability to find new ways to describe concepts when an initial approach is less effective •Professional certification, Bachelor's degree or higher education in a related field •Some experience in the impact sector (Foundations, Impact Investors, CSR, or Nonprofits)

Benefits

•$105,000- 130,000 annual salary based on experience, plus variable compensation •Equity incentive plan •70% employer paid health insurance for employees and family •Dental and vision insurance •Fully paid Life and Accidental Death & Dismemberment insurance •Fully paid Short- and Long-term Disability insurance •Unlimited time off policy, plus paid holidays and monthly Wellness Fridays •Parental leave policy •FSA plan, lifestyle spending account (LSA) for eligible professional development, wellness, and mental health expenses, and Employee Assistance Program via The Hartford •401K plan •Remote work equipment​ •Annual company retreat and quarterly virtual company events •Outstanding team and meaningful work