Technical Customer Success Manager

January 25

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interface.ai

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interface. ai is a company specializing in AI-driven solutions for the financial services industry. They offer advanced voice and chat AI technologies that enhance telephone banking experiences through voice biometrics and authentication solutions. Their generative AI is designed to integrate seamlessly with banking systems, automating call center operations and improving customer experience by providing secure, scalable AI solutions for financial services. interface. ai's platform is pre-built specifically for banks and credit unions, enabling significant enhancements in operational efficiency and customer engagement while driving revenue growth through personalized financial insights.

NLP • AI • ML • Chatbots • Artificial Intelligence

51 - 200 employees

🤖 Artificial Intelligence

🏦 Banking

💳 Fintech

📋 Description

• interface.ai is the industry's-leading specialized AI provider for banks and credit unions. • Serve as the primary point of contact for enterprise clients, understanding their business objectives. • Lead the onboarding process, ensuring a smooth transition from sales to delivery. • Gather technical requirements and artifacts and act as a technical liaison between stakeholders. • Establish and maintain strong relationships with clients, ensuring their satisfaction. • Work closely with clients to understand their needs and collaborate with internal teams. • Proactively monitor client usage and identify opportunities to upsell or cross-sell products. • Conduct regular client check-ins and Quarterly Business Reviews to demonstrate ROI. • Develop and maintain a deep understanding of our platform and its capabilities. • Provide clients guidance and best practices on leveraging the platform. • Act as an advocate for clients internally, ensuring their needs are addressed. • Provide regular updates and reports to internal stakeholders.

🎯 Requirements

• 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients. • Strong understanding of SaaS business models and software development lifecycles. • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. • Proven ability to manage complex projects and timelines and to prioritize and multitask effectively. • Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. • Experience working with AI-powered technologies or customer experience platforms is a plus. • Ability to work independently in a remote environment, with high self-motivation and self-discipline.

🏖️ Benefits

• Remote First Policy • Medical/Dental/Vision Insurance • PTO & Holidays • Life Insurance