Customer Success Engineer

12 hours ago

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🛍️ eCommerce

💰 Pre Seed Round on 2022-05

Description

• About Bask • Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. • With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: • Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. • Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve. • Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes. • Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. • Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. • Reporting to the Customer Success & Engineering, the Customer Success Engineer's responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Bask customers get the most out of the platform. • To be successful in this role, you must be an excellent communicator who's able to earn our customers' trust and understand technical problems quickly. • You will also ideally have a background in web development and have a passion for digging deep to find and resolve root causes. • In addition to this, you will be comfortable with weekend on-call work based on a rota system. • Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. • What You Will Do: • Solving interesting cases for Bask customers. • Troubleshooting customer issues alongside our engineering team. • Working with other Bask teams to provide advice and assistance, both internally and externally. • Developing and improving internal tools alongside engineering. • Specializing in a few product areas and owning that within the team. • Improving existing, and identifying new, internal documentation, processes and policies. • Assisting Customer Success Managers with Enterprise requests.

Requirements

• You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS. • You comprehend how metered usage and subscriptions work in a complex SaaS product. • You enjoy engineering solutions to resolve root causes of recurring problems. • You are experienced with incident management and procedural communication. • You possess exceptional communication skills. • You have an inquisitive mind and lead by example. • You are comfortable working with a fully remote, globally distributed team. • You have a passion to deliver a customer experience second to none. • Availability to work within a weekend on-call rota.

Benefits

Great compensation package and stock options. • Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.