Enterprise Customer Success Engineer

18 hours ago

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

Description

About Freshpaint • Customer data is the fuel that drives all modern businesses. • We provide a layer of data governance to make current web analytics tools HIPAA-compliant. • Our success is defined by the success of our customers.  • The Customer Success team at Freshpaint empowers our customers to deliver on their goals, while prioritizing privacy and data quality. • Our Customer Success Engineers (CSEs) own one of the very first touchpoints of the customer lifecycle, onboarding the Freshpaint platform onto their websites and applications.

Requirements

Previous experience and expertise developing, implementing, or managing digital solutions. • At least 3 years of experience in customer-facing roles within enterprise software or SaaS, demonstrating expertise and working with customers in a Professional Services, Customer Success Engineer, Solutions Consultant, Solutions Architect or similar client-facing role • Clear understanding of web technologies, analytics, and front-end development • Experience supporting and troubleshooting platform configurations • Working proficiency with HTML, CSS, and JavaScript Technical Proficiency & Stakeholder Alignment. • Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics Analytical & Operational Excellence. • Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions Effective Communication & Collaboration. • Exceptional oral and written communication skills, with the ability to work cross-functionally • Facilitate kickoff calls and implementation scoping discussions as necessary with multiple stakeholders, including our customer’s agency partner(s). Team Collaboration. • Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills Passion for Customer Success. • Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues • Ability to drive adoption and sell new product offerings and services

Benefits

Joining a high-growth venture-backed startup as part of the early crew. You will be employee #70-80ish. Competitive compensation with generous, employee-friendly equity. We have a 10-year exercise window. Freshpaint Fridays: Half-day Fridays. Every week. Unlimited PTO, with a minimum requirement of 2 weeks per year. Plus various observed holidays. 100% remote Flex in-office if you want with $150 WeWork credits each month 401k Health, dental, and vision insurance 100% covered by the company (some states it’s 99% because laws). Mental health benefits - therapy appointments and more covered by the company 2 Treat Yourself Days per year: We'll pay you $100 to take a day off and do whatever makes you happy. The only catch is you have to share what you did with the rest of the team. Generous parental leave Paid Spotify Health & Wellness benefit – gym membership or similar covered Regular team offsites 2-4 times per year. We’ve been to Greece, Jackson Hole, Cabo, Santa Fe, California wine country, and Mexico City in the recent past. Ask us about the legendary Jackson offsites! Ownership of your work, collaboration with a close team, and direct access to founders and what it’s like to build a startup. If you leave to start your own company, we'd love to be your first angel investors.