Senior Customer Success Manager - Enterprise

December 11

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Red Canary

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Threat Detection • Endpoint Detection & Response • Endpoint Security • Managed Security • Threat Hunting

201 - 500 employees

Founded 2017

🔒 Cybersecurity

🔐 Security

Description

• Red Canary aims to create a world without cyber threats for organizations • The ideal candidate will understand unique customer needs and provide critical support to ensure success • Success is measured by urgency, dedication, and effective resource marshaling for customer security

Requirements

• 4+ years experience in Account Management or Customer Success, preferably at a SaaS company • 2+ years of information security experience required • Willingness to exceed customer expectations • Ability to prioritize and advance customer issues • A listener first, adept at working across teams • Independent and self-sufficient, focused on customer needs • Ability to push back on customers when in their best interest • Strong written and oral communication skills • Ability to collaborate across departments • Creative problem-solving skills

Benefits

• Rich benefits program for full-time members • Focus on families and customer security