Lead Customer Success Manager

December 11

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Clari

WebsiteLinkedInAll Job Openings

Sales • Analytics • CRM • Data Science • Enterprise Software

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

💳 Fintech

💰 $225M Series F on 2022-01

Description

• Clari’s Revenue platform provides forecasting accuracy and visibility from sales to board room • The Customer Solutions team works directly with customers throughout their journey • Seeking a Principal Customer Success Manager to build strategic partnerships with enterprise customers • Act as a trusted advisor optimizing revenue processes with Clari to enhance retention and success.

Requirements

• 7+ years experience in B2B SaaS Customer Success roles • Experience with Revenue Operations and Salesforce preferred • Verifiable track record of customer retention and growth by driving adoption, engagement, and experience • Aptitude for learning software and staying current on industry best practices • Ability to explain complex data relationships and technical issues in non-technical terms • Comfortable learning in a dynamic, fast-paced environment • Consistent diplomacy and poise while working through customer issues and escalations • Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value

Benefits

• Remote-first with opportunities to work and celebrate in person • Medical, dental, vision, short & long-term disability, Life insurance, and EAP • Mental health support provided by Modern Health • Pre-IPO stock options • Well-being and professional development stipends • Retirement 401(k) plan • 100% paid parental leave, plus fertility and family planning support provided by Maven • Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays • Focus on culture: Charitable giving match, plus in-person and virtual events • Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to specific work location, skill set, depth of experience, education and certifications.