Senior Client Success Executive

18 hours ago

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WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

Description

• Act as the primary relationship manager for key healthcare clients (post sales), ensuring satisfaction and driving retention • Serve as a trusted advisor, deeply understanding clients’ business objectives, challenges, and success metrics • Develop and execute strategic plans to align client goals with company solutions and services • Focus on ensuring your clients achieve their business goals • Serve as primary advocate address and resolve escalated client concerns with urgency and transparency, ensuring high satisfaction levels • Collaborate cross-functionally with internal teams (Product, Operations, Sales, and Implementation) to ensure seamless delivery and client success • Initiate data analysis and interpretation for client accounts; identify areas of opportunity • Monitor client utilization and engagement, proactively identifying and mitigating risks • Track and analyze key performance indicators and targets to determine performance, and identify outliers or concerns • Advocate for client needs internally to inform product roadmap, enhancements, and service improvements • Lead regular check-ins and QBRs (Quarterly Business Reviews) with client leadership to ensure alignment and success • Coordinate with the Growth team to identify expansion opportunities within existing clients • Consolidate and report client feedback to our product team • Other duties as required - we are a thriving, growing company so as a team we cover many areas

Requirements

• Bachelor’s degree required, Masters preferred • 8+ years of experience in client management and/or operations in the healthcare and/or health tech field • Experience managing Medicare Advantage and other MCO programs • Understanding of and experience with referral management, telephonic utilization review, prior authorization, and case management functions • Detail orientation and strong verbal communication skills is a must • Project Management experience is a plus – certification is not necessary • Experience in communicating technical concepts to clients • Must have an entrepreneurial spirit and enjoy a fun and challenging environment • Must be able to multi-task and work beyond the job description • A clinical background is a plus, but is not required