Senior Customer Success Manager

December 9

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Adobe

WebsiteLinkedInAll Job Openings

Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+ employees

Founded 1982

🏢 Enterprise

☁️ SaaS

📱 Media

💰 Venture Round on 1984-09

Description

• Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization. • Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. • Network within accounts in order to achieve successful execution of client's strategy and roadmap. • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals. • Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve. • Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity. • Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans. • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem. • Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach.

Requirements