Senior Customer Success Manager - Sustainability

December 6

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Workiva

WebsiteLinkedInAll Job Openings

Government Reporting • Internal Controls • Section 16 • SEDAR Reporting • SOX

1001 - 5000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💸 Finance

💰 $689.3k Venture Round on 2014-10

Description

• Drive customer adoption of Workiva solutions • Continuously prove return on investment (ROI) to your customers at the Senior Management level • Consult on best practices, workflows, and management business reviews • Develop multi-level relationships throughout customer organizations, serve as a trusted advisor to executives & key stakeholders • Identify risks and develop risk mitigation plans within high-touch named accounts & take appropriate actions to manage and escalate to an efficient resolution • Record customer activity, outcomes, issues, and communication in customer management tools • Ensure top customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams • Work with Sales to manage a pipeline of upcoming renewal opportunities & consistently achieve revenue retention targets • Enable customers to use the Workiva Platform to achieve technology goals and maximize return on investment (ROI)

Requirements

• Minimum Qualifications: 4 years of experience in related field • Bachelor’s degree • Preferred Qualifications: Strong understanding of sustainability practices, including carbon emissions accounting (Greenhouse Gas Protocol) • 2 years of experience and a Master's degree • Deeply committed to customer success - not just satisfaction • Ability to understand complex problems deeply and explain potential solutions simply • Expert observation, communication, and presentation skills with a high level of comfort in delivering consultative recommendations to executives & management teams • Self-starter with the ability to manage time and prioritize competing demands • Travel Requirements: 25% Travel for customer and internal meetings • Reliable internet access for any period of time working remotely

Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match and comprehensive employee benefits package