Senior Customer Success Outcome Manager

6 days ago

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Description

• Be a primary contact for Large Enterprise customers, identify and orchestrate teams within Ping to ensure overall understanding of strategic business goals. • Engage with customer executives and other influential team members to identify, track and measure the overall impact of Ping solutions to the customer. • Partner closely with Sales, Engineering, Product Management, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience. • Develop and manage plans of action, and work with internal and external teams for issue resolution • Prepare and present Success plans and Executive Business Reviews (EBRs) with customers to review overall health of the account and adoption of the Ping platform. • Demonstrate advanced insights and understanding of customers’ business/industry. • Occasionally travel to customer sites or events (only when safe to do so).

Requirements

• At least 5 years of customer facing Enterprise Software experience in a Customer Success, Sales, Account Management or Project Management role • Experience navigating in complex Enterprise IT environment • Experience delivering software adoption best practices • Experience working with executives internally and externally • Experience in writing executive level documents and presenting to multiple levels within large organizations • High technical aptitude to learn customer use cases and architectural requirements for Ping solutions

Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)