Senior Customer Success Manager - Legal
December 4
🇺🇸 United States – Remote
💵 $141.8k - $289.6k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Description
• Responsible for Legal Global Key Enterprise customers within the business • Leads renewal and upsell sales motions • Drive retention during the renewal window • Manage multiple projects with strong business acumen • Develop relationships and optimize Enterprise customer accounts • Forecast monthly renewal and growth targets • Manage customer health and report on key metrics
Requirements
• 4-year college degree or equivalent experience • Juris Doctorate preferred • 8+ years of professional experience • Minimum of 5 years’ experience in customer success • Experience in Gainsight and Salesforce • Functional/technical skills in SaaS implementations and ERP applications • Strong business acumen and communication skills
Benefits
• Comprehensive benefit plans • Flexible and supportive benefits for work-life balance • Flexible vacation • Two company-wide Mental Health Days Off • Work from another location for up to 8 weeks in a year • Headspace app subscription • Retirement, savings, tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing. • LinkedIn Learning access • Internal Talent Marketplace • Social Impact initiatives • Optional hospital, accident, and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee
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