Senior Client Success Manager

November 28

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $140k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Financial services innovation • Financially underserved • Alternative financial services • ACH • Credit

201 - 500 employees

💸 Finance

💳 Fintech

🤝 B2B

Description

•The Senior Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. •This role involves substantial client-facing responsibilities, including giving product demos, setting up presentations, and proposing solutions that transform the merchant payment experience. •The ideal candidate will manage complex, high-value relationships while aligning client success strategies with overall business objectives.

Requirements

•Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion in payments industry. •Strong understanding of payments platforms, including batch processing, API integration, and data exchange. •A minimum of 7 years of experience in client success, account management, or sales, with a focus on managing high-value, complex customer relationships in a B2B environment. •Ability to give technical product demos and explain complex payment solutions in a clear, engaging manner. •Demonstrated experience in leading high-impact projects that align with broader business goals. •Ability to think strategically, manage cross-functional teams, and drive initiatives that enhance customer relationships. •Strong interpersonal skills with the ability to build relationships and influence executive-level stakeholders. •Excellent verbal and written communication skills, with the ability to articulate value propositions and negotiate effectively. •Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Benefits

•Base salary per year (paid semi-monthly) •Fast- paced and professional work culture •Stock options with standard startup vesting - 1 year cliff; 4 years total •$50 monthly communication expense stipend to go towards your phone/internet bill •$250 stipend to enhance your WFH setup •Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) •Premium medical benefits including vision and dental (100% coverage for employees) •Company-sponsored life and disability insurance •Paid parental bonding leave •Paid sick leave, jury duty, bereavement •401k plan •Flexible Time Off (our team members typically take off ~3-4 weeks per year) •Volunteer Time Off •13 scheduled holidays •2x / year in-person team meet-ups