Senior Client Success Manager

2 days ago

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PayNearMe

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Financial services innovation • Financially underserved • Alternative financial services • ACH • Credit

201 - 500

Description

• The Senior Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. • This role involves substantial client-facing responsibilities, including giving product demos, setting up presentations, and proposing solutions that transform the merchant payment experience. • Collaborate with clients to identify their unique challenges and propose solutions that enhance their payment experience, ensuring a seamless integration with PayNearMe’s platform. • Provide expert-level support to resolve customer issues, ensuring long-term satisfaction and retention. • Oversee high-value customer accounts, providing strategic direction to ensure customer success, retention, and satisfaction. • Manage complex cross-functional projects that deliver significant business impact, working with internal teams to implement solutions that align with overall business objectives. • Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers.

Requirements

• Strong understanding of payments platforms, including batch processing, API integration, and data exchange. • A minimum of 7 years of experience in client success, account management, or sales, with a focus on managing high-value, complex customer relationships in a B2B environment. • Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion. • Ability to give technical product demos and explain complex payment solutions in a clear, engaging manner. • Demonstrated experience in leading high-impact projects that align with broader business goals. • Ability to think strategically, manage cross-functional teams, and drive initiatives that enhance customer relationships. • Strong interpersonal skills with the ability to build relationships and influence executive-level stakeholders. • Excellent verbal and written communication skills, with the ability to articulate value propositions and negotiate effectively. • Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Benefits

• Base salary per year (paid semi-monthly) • Fast-paced and professional work culture • Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend to go towards your phone/internet bill • $250 stipend to enhance your WFH setup • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) • Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays • 2x / year in-person team meet-ups