Freshworks
Customer Support Software • Helpdesk • Web 2.0 • SaaS • Support Ticket System
5001 - 10000
💰 $85M Secondary Market on 2020-01
Senior Customer Success Manager
6 hours ago
🇺🇸 United States – Remote
💵 $98.4k - $141.4k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
Freshworks
Customer Support Software • Helpdesk • Web 2.0 • SaaS • Support Ticket System
5001 - 10000
💰 $85M Secondary Market on 2020-01
Description
• Work with and enable customers to realize business value from software • Build trusted advisor relationships with customers • Champion and advocate for the customer across teams • Manage successful customer engagements
Requirements
• 5-7+ years of experience in Customer Success with experience in multi cloud environments or IT infrastructure • Ability to quickly understand use cases and business drivers • Comfort with a higher volume of accounts (60-70) • Strong relationship building skills • Empathy for customers and passion for revenue growth • Strong written and verbal communication skills
Benefits
• Dental, medical, vision, disability and life insurances • Equity + ESPP • Flexible PTO • Flexible spending • Commuter benefits • Wellness benefits • Adoption and parental leave benefits
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