Senior Manager - Customer Success

January 15

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Cobalt

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Cobalt is a leading provider of offensive security services, specializing in modern pentesting solutions. They offer a comprehensive platform that includes dynamic application security testing, network security, and cloud security. Known as the pioneers of Pentest as a Service (PtaaS), Cobalt allows organizations to efficiently scale their security efforts with on-demand access to a pool of expert pentesters. Their services are designed to help businesses identify risks and secure their infrastructure efficiently while ensuring compliance with industry standards. Cobalt's innovative approach and proven experience help companies reduce security risks and improve their overall security posture.

Web security • Vulnerability management • Application security • Web Application Security • Mobile Application Security

201 - 500 employees

🔐 Security

☁️ SaaS

📋 Description

• Help scale, mentor, and manage Customer Success Team. • Effectively manage a team of Customer Success Managers. • Enable the team to drive customer health scores, product adoption, and playbooks. • Support ongoing team growth and development, including recruiting, hiring, training. • Partner with Sales, Marketing, Product, and Operations to drive cross-functional initiatives. • Exceed all performance targets, including NPS and net dollar retention. • Collaborate closely with go-to-market team and support renewals. • Participate with the extended CSM Management team to develop standard methodologies. • Ensure communication, reporting and operational activities are handled consistently. • Serve as an escalation point for customer issues ensuring issues are resolved quickly. • Develop and execute an automation and programs driven strategy.

🎯 Requirements

• 5 years of previous experience directly managing a team of Customer Success Managers. • A global mindset and welcome working with teams across geographies. • The ability to deliver quality at speed and thrive in a high velocity environment. • Grit and a hunger to constantly learn. • You are energized by Cobalt’s opportunity and growth and want to have an equity stake in Cobalt.io.

🏖️ Benefits

• Earn competitive compensation and an attractive equity plan. • Save for the future with a 401(k) program (US) or pension (EU). • Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU). • Leverage stipends for: • Wellness. • Work-from-home equipment & wifi. • Learning & development. • Make the most of our flexible, generous paid time off and paid parental leave.