Senior Manager - Customer Success

6 days ago

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SmarterDx

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $6M Seed Round on 2022-04

Description

• SmarterDx is seeking a Senior Manager of Customer Success who can help our customers thrive. • In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. • You will collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and occasionally help coordinate the implementation process. • This position requires exceptional project management, relationship-building, and communication skills.

Requirements

• 8-10+ years experience working in customer success, account management, implementation, or consulting in healthcare and/or SaaS technology • Must have strong experience in at least two of the following: • Data analytics (including SQL proficiency) • Hospital revenue cycle management • Interoperability (eg, HL7) • You take radical ownership over troubleshooting problems • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out • You are gracious, empathetic, and excellent in written and verbal communication • You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner • You thrive in ambiguous roles and can use critical thinking skills to “figure it out” • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA • Healthcare administration, revenue cycle, or hospital billing experience • Prior experience at a startup--especially as the first Customer Success Manager on a team • Experience using Jira to create and manage tasks and issues

Benefits

• Medical/dental/vision benefits • 401k • Free One Medical membership • Parental leave • Remote first • Minimal bureaucracy • Incredible teammates!