Sr, CST, Mgr

December 11

Apply Now

Receive Emails with Similar Jobs

Liquibase

WebsiteLinkedInAll Job Openings

DevOps • Agile • Database • Continuous Integration • Continuous Delivery

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

Description

• Manage Relationships: Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction. • Success Planning: Develop joint success plans with customers, translating desired business outcomes into actionable objectives. • Build Trust: Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations. • Support Growth: Partner with Sales to identify and execute on renewal and expansion opportunities. • Guide the Journey: Lead customers through the lifecycle stages, including implementation, adoption, and renewal. • Provide Expertise: Share operational best practices and help customers establish a Liquibase Center of Excellence. • Collaborate on Solutions: Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues. • Facilitate Learning: Lead or support workshops and demos to help customers maximize the benefits of Liquibase. • Track Progress: Monitor customer success metrics and report on achievements both internally and to customer stakeholders. • Maintain Engagement: Conduct regular touchpoints to review progress against strategic and technical objectives.

Requirements

• 5+ years of B2B customer success, account management, or consulting in customer-facing roles • Experience engaging with technical engineering audiences, from end-users to executives • Solid technical foundation, ideally in DevOps and the software delivery lifecycle • Familiarity with database systems such as MySQL, Oracle, and PostgreSQL • Knowledge of Git and other source control systems • Strong interpersonal and relationship-building skills • Commercial mindset with a proven ability to identify and nurture business opportunities • Analytical and problem-solving skills with attention to detail • Exceptional written and verbal communication skills • Bachelor’s degree in a technical field or equivalent experience

Benefits

• Remote First culture, potential for company-wide in-person gatherings • Home office allowance for remote workers • Meaningful equity (US only) • Comprehensive health, vision, and dental benefits - country dependent • Generous paid time off and paid holidays • 401K matching (US only) • No punks, no jerks culture • Growth opportunities and ability to move up within the company