Senior Customer Success Manager

November 28

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Sword Health

WebsiteLinkedInAll Job Openings

Digital Health • medical devices • machine learning • Artificial Intelligence • physical therapy

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

Description

• Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. • Delivering a 62% reduction in pain and a 60% reduction in surgery intent. • At Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. • Recognized as a Forbes Best Startup Employer in 2023. • Joining Sword Health means committing to a set of core values to “do it for the patients” every day. • An opportunity to make a significant difference on a massive scale, working alongside 800+ talented colleagues.

Requirements

• 5+ years of experience in enterprise-level customer success / account management roles, ideally in the digital health or benefits space with implementation experience; • Previous experience working with clients in the Union/Public Labor sector strongly desired; • Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations; • Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners; • Strong growth mindset and ability to influence via analytical and story-telling skills; • Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing; • Comfortable with small teams and adapting to ambiguous start-up environments; • Passionate about bringing world-class healthcare to those who need it; • No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable.

Benefits

• Comprehensive health, dental and vision insurance* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family • Health, dental and vision insurance • Meal allowance • Equity shares • Remote work allowance • Flexible working hours • Work from home • Unlimited vacation • Snacks and beverages • English class • Unlimited access to Coursera Learning Platform