Senior Customer Success Manager

May 30, 2024

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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SuccessKPI

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SuccessKPI is an award-winning cloud-native insight and action platform that leverages AI and automation to enhance customer experiences primarily in contact centers. The platform provides a comprehensive suite of tools, including speech and text analytics, quality monitoring, agent empowerment, and workforce management, all aimed at removing obstacles faced by contact center agents, managers, and executives. SuccessKPI's platform enables real-time insights and actions, driving improvements in customer experience through enhanced business intelligence and automation. With a focus on security and compliance, SuccessKPI serves a diverse range of industries such as government, financial services, retail, healthcare, travel, hospitality, and technology.

IVR and Contact Center • AWS • Azure • AI • Artificial Intelligence

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $33M Private Equity Round on 2022-01

📋 Description

• Are you looking to join one of the fastest-growing analytics companies?  Do you want to get deeply immersed with our growing list of customers? • Are you ready to find new growth paths for the company?  Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution? • We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts.

🎯 Requirements

• Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: AZ, CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ. NY, PA. TN, TX, VA, WA • Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.) • Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL

🏖️ Benefits

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work • Opportunity to work for a fast-growth global company in the rapidly growing analytics space • Opportunity for career development and growth opportunities as we grow and scale • Opportunity to build industry relationships and work alongside seasoned industry experts • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! • Manage updates in our customer relationship management tools • Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs • Understand the concepts and importance of identifying growth areas in existing customer base • Help build expansion opportunities – passive selling • Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)