Senior Customer Success Manager - Health Plans

November 27

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Cleo

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family support • caregiving • parenting • mental health • lactation consulting

51 - 200

Description

• At Cleo, we make a real impact by doing work that matters: helping families be their best at home and at work. • Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. • We combine the expertise of our team of Guides and Specialists with a powerful technology platform that helps every working caregiver succeed. • Cleo is offered by over 200 leading employers, including global Fortune 500 leaders and industry innovators. • With $81M raised from top investors, we’re expanding our offerings and our team to meet the growing demand of employers, caregivers, and the healthcare sector. • We're looking for experienced and passionate team members to join us. • We are seeking a dynamic and experienced Senior Customer Success Manager to join our team. • The ideal candidate will have deep knowledge of healthcare operations and Medicare framework, a strategic mindset, and a passion for building strong, long-lasting partnerships. • You will build and nurture relationships with new and existing health plans and health systems, creating lasting partnerships. • This role reports to the Associate Director of Customer Success.

Requirements

• 7+ years of customer success or account management experience in Medicare Advantage and Commercial health plans • Deep prior experience managing, retaining, renewing and upselling a multi-million dollar book of business comprised of large health plans and health systems, including Medicare plans • Experience building trusted business relationships by exceeding customer expectations, being accessible and responsive, and delivering on promises efficiently and effectively • The ability to switch seamlessly between both the strategic and tactical. You are a do-er who thrives on action and improvement, but you do so thoughtfully: leveraging data, industry best practices, and building scalable solutions for the long-term • Skilled at identifying and forging relationships with C-level executives, decision makers, and influential stakeholders • Outstanding communication skills, both verbal and written; an ability to provide clear and concise guidance through emails and over the phone or in person with a casual and confident tone • Excellent presentation development and delivery, with the ability to create storylines and present data in a way that resonates with your audience • Self-motivation with the ability to be hardworking, coachable, and willing to learn new skills • The ability to thrive in a rapidly-growing environment while maintaining professionalism, confidentiality, and composure • Background in or passion for working in health services related to women’s health, maternity, child care and/or caregiving • An eagerness to work in an ever-changing, fast-paced startup environment

Benefits

• health insurance (medical, dental, and vision) • 15 paid holidays • 5-day winter break • unlimited flexible vacation time • sick time • 16 weeks paid parental leave • 401(k) plan • disability insurance • life insurance • wellness perks • more