Senior Customer Success Manager - Tax
December 4
🇺🇸 United States – Remote
💵 $141.8k - $263.3k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Description
• Responsible for Tax & Trade Global Key Enterprise customers • Lead renewal and upsell sales motions for top existing accounts • Manage relationships and optimize customer accounts • Track customer health and growth opportunities • Ensure customers derive maximum value from offerings • Conduct business plan presentations of account strategies
Requirements
• 4-year college degree or equivalent experience • 8+ years of professional experience • Minimum of 5 years’ experience in customer success • Experience in Gainsight and Salesforce • Functional/technical skills in SaaS implementations and ERP applications are a plus • Strong business acumen and communication skills
Benefits
• Comprehensive benefit plans • Flexible and supportive benefits for work-life balance • Flexible vacation • Two company-wide Mental Health Days Off • Headspace app subscription • Retirement and savings plans • Tuition reimbursement • Employee incentive programs • Mental, physical, and financial wellbeing resources • Flexible Spending and Health Savings Accounts • Employee Assistance Program • Commuter benefits • Adoption & Surrogacy Assistance • Tuition Reimbursement • Employee Stock Purchase Plan
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