Team Lead - Customer Success

4 days ago

Apply Now

Receive Emails with Similar Jobs

Dealer Spike LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

☁️ SaaS

💰 Venture Round on 2011-01

Description

• Supervises and leads a team of account managers • Communicates company goals, important information, and deadlines to the team • Motivates team members and assesses performance • Provides help to management, including hiring and training • Maintains and appropriately works a small client load • Provides daily direction and communication from management to team members • Moderates chat and helps account managers with customer issues daily • Distributes workload and oversees larger team member projects • Conducts weekly 1 on 1 meetings • Performs call audits • Ensures team members have training and resources to perform effectively • Notifies management of performance accomplishments or concerns • Works as a member/leader of special or ongoing projects • Steps in as initial escalation point for client issues • Uses judgement in communication regarding escalations • Provides weekly reports on escalations, trainings, projects, and performance • Assists management with performance reviews • Assists management in achieving monthly goals • Other duties as requested by management

Requirements

• Client handling expertise • Experience working with escalated customers • Ability to communicate and collaborate effectively with other departments • Critical thinking, troubleshooting, and problem-solving experience • Excellent written and verbal communication • Experience with Microsoft Office Applications, CRM, Google platforms • Superior organizational and time-management skills