Customer Experience Manager

4 days ago

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Juniper Creates

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Engagement • Marketing • Growth • eCommerce • Design

51 - 200 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Pre Seed Round on 2015-12

Description

• Ensure exceptional customer support operations with efficiency and empathy. • Coach and guide a team dedicated to customer service excellence. • Monitor key performance metrics for continuous improvement. • Advocate for the customer experience across departments.

Requirements

• 3+ years of experience in customer support or customer service management, preferably in an e-commerce or startup environment. • Proven experience coaching and leading a team, with strong interpersonal and communication skills. • Strong understanding of customer support tools (e.g., Zendesk, Shopify). • Experience in creating and analyzing customer support reports and key performance metrics, and proficiency in using data to drive decision-making. • Excellent problem-solving skills with the ability to handle customer escalations and provide service resolutions.

Benefits

• Competitive Compensation & Benefits: Including paid time off and a company-wide paid shutdown during the December holiday season. • Remote-First Work Environment: Juniper has offices in Toronto and Vancouver, however, we let employees choose what work setting works best for them. • Annual Allowance: An annual allowance to spend on fitness, home office setup, education, courses, or tech—among other things.